HOW
TO CONTACT ADOC
If you need to see a doctor while the surgery is closed you could telephone
the surgery number or you could phone the ADOC telephone centre at:
01563 54 55 56
Please wait - do not hang up.
Patients in Kilbirnie, Beith, Largs, Skelmorlie, Maybole, Dailly, Ballantrae
should use local rate telephone number:
0845 741 3003
Patients calling from telephone call boxes will be called back. ADOC accepts
reversed charge calls from telephone call boxes. We will return your call
if the sisters are busy with other patients. Please note all our telephone
calls are recorded.
WHEN
YOU GET THROUGH
The telephonist will collect your registration details. After that she
will transfer you to a senior nursing sister who will take full details
of your health problem and give advice as to what will happen next.
WHAT
HAPPENS NEXT ?
The sisters will give you advice on your illness, invite you to attend
a primary care treatment centre, or arrange for a doctor to visit you.
The sister will arrange for you to speak directly to a doctor at your
request.
The treatment centres are located at:
Ayr Hospital
Crosshouse Hospital
Ayrshire Central Hospital
The sisters will arrange for a doctor to visit you if you are too ill
to travel or you have significant difficulties in attending a centre.
Please remember that you can only access the service by telephone, don't
go to a treatment centre without first having spoken to the nursing sisters
by phone.
WHAT HAPPENS
AFTER I HAVE SEEN THE ADOC DOCTOR ?
All the details of your illness and any follow-up
instructions will be faxed to your own doctor by the following morning.
You should only contact your own doctor if asked to do so by the ADOC
sister or the ADOC doctor.
WE
WOULD LIKE YOU TO HELP US IMPROVE OUR SERVICE
We are constantly working to improve our service of assistance at times
of urgent medical need. To do this we need your comments and suggestions
about the service.
Please contact Karen Spence, Business Manager, on 01563 545 545 or write to her at:
The Lister Centre
Crosshouse Hospital
KILMARNOCK KA2 0BB
If you are dissatisfied with the service you have received from us, then
Ayrshire Doctors On Call has a complaints procedure which you can use
to make complaints. All complaints are investigated promptly and sensitively
and should be made to:
Dr J David Watts
Chief Executive
Ayrshire Doctors On Call
The Lister Centre, Crosshouse Hospital
KILMARNOCK KA2 0BB
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